What are your prices?
Visit our Get Started page and we will send you our pricing guide & everything you need to submit an order.
Can you match my style?
Absolutely! We take pride in customizing our work for each order. When you get started we'll ask a few questions to get on the right track and it only gets better from there. For every order, you'll be able to approve 10 sample images to make sure we've got your style dialed in.
What is your typical turnaround time?
Once you've approved your samples, we'll deliver your finished edits in 5-7 business days. We also offer priority turnaround and rush services for an additional cost.
Can you use custom tools from companies like Visual Supply Co and Totally Rad?
You bet! As long as you've purchased these tools and have them installed on your computer, we can happy utilize them in your custom profile.
Can I cull images myself & just have you do the rest?
Of course! Whether you'd like us to just do the color correction, or add in culling & album design, we can do it.
Can you crop & straighten my images?
We'd be happy to! Just provide us with some general instructions on when and how you'd like your images cropped, and we'll do it while we color correct them.
Can you edit some images in black & white?
Of course! We'll work with you to create a custom black & white profile as well. Just let us know what percentage of images you'd like converted to black & white and we'll make it happen.
What is the best way to send in orders?
There's a handful of ways to get your images to us and they're all explained in our Ultimate Guide that you'll get when you Get Started. Our favorites are with an FTP upload & Smart Previews or on our Free Shipping drives.
How do I send files via FTP?
Easy peasy! We've put together an easy instruction guide on sending via FTP. Check it out!
How do I create and send Smart Previews?
Adobe Lightroom 5's Smart Previews functionality allows you to compress files up to 30x smaller without losing any quality. To find out how to do this, visit our tutorial.
How do I get my images back?
When we're done editing, we'll deliver your images via a Lightroom catalog and/or XMP files. These easily integrate with both Adobe Lightroom & Photoshop and will allow you to process the images on your computer easily and quickly. If you'd like your images converted to JPGs, we can do that and return them via FTP, DVD, or hard drive.
How do I use the Lightroom catalog and XMP files?
We've assembled a handy tutorial that you can view here.
Do you work with photographs outside of the US?
Yes! We love our international clients. We'll set up an FTP account for you so you can upload your images directly to us.
Is there a minimum order?
We require a minimum order charge of $45, but you're welcome to combine small orders to meet the minimum.
Do you offer any bulk discounts?
While we don't directly offer bulk discounts, you can save by pre-purchasing credit in our store.
Do you do all types of photography?
Just about! We have processed everything from weddings and portraits, to mitzvahs and puppies. The only thing we don't do is nude or boudoir images.
What am I going to do with all of this free time now that you're editing for me?
Frankly, that's your problem. However here's a few fun suggestions: play with your kids, go to the park, watch a movie, take a nap, go on vacation, walk the dog, or devise your next plan to take over the world.
I still have questions. Can I contact you?
Please do! We're here to help. Check out our Contact Us page or use the chat feature on our website.